Quality Associates
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Internal Audits & Quality Issue Troubleshooting

Identifying the root cause of quality issues or preparing for audits can be challenging without an independent, experienced perspective. Quality Associates provides internal auditing and quality troubleshooting services to help businesses strengthen their systems, resolve recurring issues, and maintain consistent, high-quality outcomes across operations.

This is for you if...

  • You need an objective, independent assessment to identify gaps or risks internal teams may overlook
  • You are preparing for internal, customer, or certification audits and want confidence in your systems beforehand
  • You are experiencing recurring quality or operational issues and need to understand the root cause, not just the symptoms
  • You want to demonstrate a strong commitment to quality, food safety, and continuous improvement
  • You are looking for practical insights to improve processes, reduce waste, and improve efficiency
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How can we help

Independent internal audits

Comprehensive on-site or remote internal audits tailored to your processes and risks, providing a clear assessment of system effectiveness, compliance, and opportunities for improvement.

Quality issue and root cause troubleshooting

Structured, practical investigations to identify the true cause of quality or food safety issues, helping prevent recurrence and support long-term corrective action.

Clear recommendations and targeted training

Actionable improvement plans supported by tailored coaching or training, helping your team build capability and maintain strong quality performance over time.
Our auditing team includes experienced lead auditors and skills examiners who go well beyond a tick-box approach. We focus on helping your team understand findings, risks, and practical next steps, ensuring audit outcomes drive real improvement.
We specialise in internal audits, gap assessments, and system health checks to support audit readiness, continuous improvement, or independent verification of your current systems.
We primarily service Melbourne-based businesses and offer no travel costs for sites within one hour of Melbourne’s CBD. Competitive pricing and practical outcomes-focused support are central to our approach. Contact us below for a quote or further information.

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  • Our Capability and Experience

Quality Associates has an experienced audit and consulting team with strong retail, manufacturing, and supply chain expertise. Our auditors understand what good looks like and how to assess systems fairly, consistently, and practically.

Our experience is particularly valuable when quality or food safety issues have led to customer complaints, withdrawals, or recalls. We work closely with your quality team to tailor audits and troubleshooting support to your site, products, and risk profile.

  • Client Feedback

Quality Associates is a team of dedicated food technologists with many years of experience in global food manufacturing and retail. Core skills are:

Auditing (Lead Food Safety Auditors) – Supply Chain, Gap Audits

Consulting (Small manufacturing to global retailers) – Food Safety, Fraud and Defence, Systems Development, Factory Design

Training (RTO 41341) – Qualified Trainers in Food Safety and Quality

System Management – Legal and customer compliance and due diligence activities

  • Client Feedback

The Quality Associates auditor, Kerri Goodman, thoroughly reviewed all documentation and provided clear feedback on document control and supplier requirements. She reviewed manufacturing processes, engaged well with staff, and highlighted opportunities to strengthen allergen control, food safety, training, and storage practices.
The corrective action report was clear, evidence submission was straightforward, and responses were prompt. We value the ongoing support provided by Quality Associates.

Emilia Tauber
Operations Manager, Cesare Cimino Biscuit

Auditing Services Quality Issues Troubleshooting

Why Choose Us

Expertise

Quality Associates is a well-established business with significant Tier 1 retail and manufacturing clients. The Quality Associates team have over 50 years combined experience here in Australia and around the world. We have vast experience in FMCG, food production, horticulture, food technology, supply chain management and foodservice.

 

In addition, we foster a culture of constant development of our own resources and the services we provide. We continually monitor the ever-changing food codes and research new and emerging technologies and developments from around the world to ensure the advice we provide our clients is accurate and up to date.

Quality Associates will tailor a quality solution specifically for your business. We provide staff who can work on your site or work remotely. No matter what the size of your business or project we can provide the level of expert resources required to complete the task efficiently and cost-effectively.
 
We understand that timeliness is crucial, particularly with product recalls, that is why we have structured our business so that we can react quickly to any situation that arises.
 
Our training is also available on-site or online.

We have worked for the major supermarket chains and understand the food safety standards set by the major retailers. In fact, in some cases, we help set those standards. That is why we can provide a vital insight into retailers’ requirements regarding system requirements, site requirements, people requirements and product requirements.

We continue to work closely with the major retailers and keep abreast of changes to their documented Quality Assurance Programs. We can provide professional advice on how your products can comply with these requirements to ensure that you can capitalise on more opportunities.

We have carefully structured our business to provide the optimum service to our clients. We are small enough that our clients can always speak to one of the directors of the business, yet large enough to provide a broad range of services that is well beyond the capabilities of a one-man consultant. We also have the resources to undertake even the largest project.

We always strive to provide professional, timely and cost-effective services to our clients. Our staff are trained to deal with your enquiries, promptly and professionally. We value the relationship that we have with all our clients.

We have worked for leading supermarkets and food manufacturers both here in Australia and around the world. We are proud of the positive outcomes that we have delivered for those clients, and we would welcome the opportunity to provide a similar outcome to your business.

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Enquiries

  • ABN: 43 686 877 167
  • Training ABN: 43 606 932 165
  • RTO Number 41341
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