Recall Management and Mock Recall Facilitation
Food recalls are continuing to trend up. In this course, find out about legislation, regulations and client requirements for handling recalls effectively.
Learn how to set up an appropriate recall program, how to manage an actual recall, how to conduct a mock recall and how to recover your business after a recall.
Industry best practice
There are no prerequisites.
This is for you if...
- You are responsible for , product recall preparedness and response
- You work in QA, Food Safety, Technical, or Operations leadership roles
- You manage or participate in a recall team or incident response group
- You need to test or strengthen recall procedures through mock recalls
- You want confidence managing ,effective, compliant recall actions
Course Curriculum
Course Length
- 1 Day
Course Delivery
- Virtual Classroom (Online, Live trainer-led)
- In-house (at your facility for groups)
Course Modules
- Recall Statistics and Causes
- Developing Recall Procedures
- Recall Protocol
- Managing a Recall
- Recovering from Recall
- Mock Recall
What You Will Learn
- Understand current recall trends, common triggers, and industry risks
- Identify weaknesses in traceability, allergen management, and labelling that can lead to recalls
- Learn how to prepare, document, and activate a food recall plan in line with FSANZ and retailer expectations
- Conduct a successful mock recall including traceability checks and mass balance
- Manage communications with regulators, customers, and internal stakeholders during a recall
- Use recall documentation tools and reporting templates that withstand audit scrutiny
- Assess recall readiness and define corrective actions based on mock recall outcomes
- Apply learnings from real-world recall case studies to strengthen internal systems
Qualification
- Non-accredited training
- Upon successful completion of the assessment, a certificate of completion will be awarded.
Who should attend
- This course is ideal for all Quality Assurance staff or anyone who will have a role to play in the recall - QA personnel, food safety personnel, regulatory and compliance staff, site managers and operations staff, and anyone involved in recall, traceability or incident management.
- In-house vs Public
Public Training
Public training is ideal for individuals or small teams who want a live trainer. Sessions are held virtually, so you can join from anywhere, and we mail out physical training materials before the course. You get structured, industry-focused learning with the chance to ask questions in real time.
In-house Training
Ideal for teams of three or more. Our trainer delivers the session privately, either online or on-site, and tailors the content to your products, processes and part of the food industry. This format builds consistency across your team and allows for focused discussion on your real scenarios.
Course Review
Lyn Radford
>Quality Associates ran an extended and tailored pressure test on the Chobani business continuity plans and recall procedures. The following quote refers to this activity. ” There were multiple scenarios that were thrown at our team during the course of the 24hours, and through our core Crisis Management Team we were able to work through these scenarios and group back together understanding firstly, what our response would be to the scenario thrown at us, and secondly but more importantly, where our business process gaps currently are if this scenario should occur in real life. ”
In-House Group Training
In-house Training for Your Team
We can train groups of up to 20 people however slightly smaller is ideal for discussion, engagement and hands-on learning.
- Submit the form below
Tell us about your business, the course you are interested in and the number of people you would like trained. - We review your needs
Our team looks at your products, workflows and any specific challenges you want covered. This helps us tailor the session, so it is practical and relevant. - Receive a tailored quote
Once we understand your requirements, we send you a clear quote outlining the delivery options, timing and any customisation you may want. - Training delivered your way
Your session is delivered by an experienced Quality Associates trainer who understands your section of the industry and brings real-world examples to the room. - Ongoing support
After the training, we are available to clarify any questions or next steps, so your team can apply the learning with confidence.
Why choose in-house training?
- Tailored to your products and processes
- Consistent understanding across your entire team
- Focused discussion on your real scenarios
- Efficient and cost-effective for groups of three or more
- Engaging delivery that builds capability quickly
Once you complete the form below, we will come back to you with a tailored quote and recommended approach for your team.
For All Training Enquiries
- ABN: 43 686 877 167
- Training ABN: 43 606 932 165
- RTO Number 41341
FAQs about the course
Will this course help with audit or regulatory compliance?
Yes. Regular mock recalls and updated recall systems are critical for GFSI schemes (e.g., SQF, BRCGS), FSANZ requirements, and customer compliance.
Do I need prior recall experience to attend?
No. The course suits both first-time and experienced professionals. Foundational recall concepts are clearly explained, with hands-on tools provided.
How often should a company conduct a mock recall?
Most regulators and certification bodies expect at least one mock recall per year, but high-risk industries may benefit from doing them more frequently. Regular exercises improve response time and system accuracy.
What are the most common gaps found during mock recalls?
Common gaps include incomplete traceability, slow response times, unclear team roles, outdated contact lists, and missing verification steps. These issues often stay hidden until a structured mock recall uncovers them.
Can this course be tailored to our products and processes?
Yes. In-house sessions can be customised to reflect your actual product lines, systems, and risk points.